Member Service Representative
The Opportunity Fueled by the growth of services for movies and TV shows, Studio Services, LLC is the world’s leading cloud software for cast, crew, vendor, and productions. It’s a great time to join Studio Services LLC.
| Qualifications • Combines knowledge of service, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client’s image • Ability to understand and apply new concepts • Ability to create positive customer relationships by defusing angry and upset customers • Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment • High school diploma or GED • Must have at least 1 year of customer service experience • Knowledge of mainframe and computer (pc) and internet applications • Microsoft Office applications • Excellent telephone tact and diplomacy • Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers • Proficiency in keyboarding/data entry • Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology • Time management skills (dependable, accurate, and detail-oriented) • Successful completion of Drug Screen and Background check which includes Criminal and Credit) • Ability to work the hours of operations as shifts will not be assigned until the end of training • Ability to attend 100% of the required weeks of training | Responsibilities • Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs • Maintains sincere interest in providing stellar customer care • Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction • Exercises independent thinking in meeting customer expectations • Ability to process information quickly and accurately • Ability to handle routine customer transactions • Attention to detail-documentation and follow-up |
STUDIO SERVICES LLC is hiring Customer Service Representatives to work from home in New Mexico! The purpose of Customer Service Representatives (CSR) position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The CSRs handle service requests, billing explanations, service and energy conservation advice, and explain company policies and procedures, as well as terms and conditions.
• 12 Months+ Contract.
• Position location: Santa Fe, NM – Remote for now; Onsite post covid JOB
